National Field Support Agent
Company: SPECTRUM
Location: Palm Harbor
Posted on: October 9, 2024
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Job Description:
Do you enjoy using the latest technology to solve problems? Are
you able to prioritize, troubleshoot, and problem solve with
confidence? Do you embrace change and the fast-paced movement
involved in supporting today's customers? Then working as a Field
Support Agent in Spectrum Field Operations may be a good fit for
you.
At Spectrum, we keep nearly 32 million customers connected across
our 41-state footprint. In Field Operations, our focus on
optimizing network performance and reliability helps deliver the
exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a National Field Support Agent, you'll support Spectrum Field
Technicians, helping them troubleshoot service problems at customer
locations. You'll use your technical and interpersonal skills,
along with a range of computer programs and tools to help resolve
internet, video, and telephone issues for customers. You'll be at
the hub of our dynamic workload management infrastructure acting as
traffic controllers for our Field Technicians, enabling efficient
and timely service. You'll also use your interpersonal and customer
service skills to interface directly with customers to resolve
their issues.
WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST
Working with Spectrum Field Technicians to complete provisioning,
device configuration, troubleshooting, and signal measurements to
solve problems
Solving technical issues in real-time using the latest tech tools
and programs
The fast pace! It makes the day go by quickly, and you accomplish a
lot each workday
Building professional networks inside and outside the
department
Opportunities for growth through training, expanded education
opportunities, and paths for career progression
In this role you'll work in a 24/7 call center environment with a
variety of integrated functions. You'll work as part of an
inclusive team receiving assistance and instruction in real-time to
help you continually learn and grow. If you are resourceful,
adaptable, and eager to learn, this role could be the start of a
fulfilling career with Spectrum. Our NFS teams are known for their
high standards and strong reputation for outstanding technician and
customer support.
PLEASE NOTE THIS POSITION IS LOCATED IN CLEARWATER, FL
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Education: High School Diploma or equivalent
Technical skills: MS Office and computer literate
Abilities: Problem-solving, critical thinking, communication,
adaptability, and willingness to learn
Schedule: Ability to work a variety of schedules in-office
including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
Experience: 2 or more years of telecommunications; call center; or
high-speed data, video, or voice experience; workload or dispatch
experience, customer service
Education: College coursework or equivalent experience in
technology
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology
powers our employees' careers as they move up or around the
company
Learning Culture: We invest in your learning with paid training,
coaching, and an education benefit providing access to debt-free
degree and certificate programs
Competitive Pay: Generous starting pay plus pay increases as you
advance your career, plus up to 9% of pay annual contribution to a
retirement savings plan
Supportive Teams: Be part of a strong community that gives you
opportunities to network and grow, and wants to see you succeed
Total Rewards: See all the ways we invest in you-at work and in
life
Apply now, connect a friend to this opportunity or sign up for job
alerts!
TDP121 2024-39175 2024
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Keywords: SPECTRUM, Port Charlotte , National Field Support Agent, Sales , Palm Harbor, Florida
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